Privacy Policy

Effective Date: June 2026

Welcome to SL Health & Wellness. We are a wellness clinic located in West Covina, California, offering non-invasive body contouring, skin rejuvenation, and holistic wellness treatments designed to help our clients look, feel, and live their best.

This Public Policy outlines our commitment to professionalism, client care, privacy, safety, and ethical business practices. By visiting our clinic, scheduling an appointment, or receiving services, you acknowledge and agree to the policies outlined below.

Our Commitment

At SL Health & Wellness, we are committed to:

• Providing a clean, safe, and welcoming environment.
• Delivering professional wellness and aesthetic services with integrity and care.
• Treating every client with respect, dignity, and compassion.
• Maintaining high standards of professionalism and client satisfaction.
• Protecting the privacy and confidentiality of our clients.
• Operating in compliance with applicable local, state, and federal laws and regulations.

Client Conduct Policy

To ensure a positive experience for all clients and staff, we ask that all visitors:

• Treat staff and other clients with courtesy and respect.
• Follow clinic guidelines and instructions.
• Provide accurate and complete information regarding their health history when requested.
• Maintain appropriate behavior while on clinic premises.

SL Health & Wellness reserves the right to refuse service, terminate appointments, or remove individuals from the premises if they engage in abusive, threatening, disruptive, discriminatory, or inappropriate behavior.

Mobile Information & SMS Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Appointment Policy

Arrival

Clients are encouraged to arrive at least 10 minutes prior to their scheduled appointment time.

Late Arrivals

Late arrivals may result in a shortened session or rescheduling based on provider availability.

Cancellations and No-Shows

We kindly request advance notice if you need to cancel or reschedule an appointment. Repeated missed appointments or no-shows may result in limitations on future scheduling privileges.

Health and Safety Policy

Client safety is our highest priority.

Before receiving services, clients may be asked to disclose relevant medical information, including:

• Existing medical conditions
• Allergies
• Medications
• Pregnancy status
• Recent surgeries or treatments
• Other health concerns that may impact treatment suitability

SL Health & Wellness reserves the right to decline, postpone, or modify services if a treatment is deemed inappropriate, unsafe, or contraindicated for a client's condition.

Service Disclaimer

SL Health & Wellness provides non-invasive wellness and aesthetic services intended to support personal wellness, self-care, and appearance enhancement.

Our services are not intended to:

• Diagnose medical conditions
• Treat diseases
• Cure illnesses
• Replace professional medical advice
• Serve as a substitute for healthcare provided by licensed physicians

Clients should consult their healthcare provider regarding any medical concerns.

Results Disclaimer

Individual results vary and cannot be guaranteed.

Treatment outcomes may be influenced by several factors, including:

• Age
• Lifestyle habits
• Health conditions
• Treatment consistency
• Compliance with recommended care plans

Any testimonials, before-and-after photos, or examples presented by SL Health & Wellness are intended for informational purposes only and should not be interpreted as guarantees of future results.

Privacy and Confidentiality

SL Health & Wellness respects the privacy of every client.

Personal information collected during consultations, appointments, communications, or website interactions is handled responsibly and in accordance with our Privacy Policy and applicable privacy laws.

We do not sell or share client information with third parties except when required by law or necessary to provide requested services.

Photography and Media Consent

Client photos, videos, testimonials, treatment results, or other identifying information will not be used for advertising, marketing, educational, or promotional purposes without the client's prior written consent.

Clients may withdraw previously granted consent at any time by contacting our office.

Payment Policy

Payment is due at the time services are rendered unless otherwise agreed upon.

Accepted payment methods may include:

• Credit Cards
• Debit Cards
• Cash
• Other approved payment methods

Package purchases, memberships, promotional offers, and special pricing may be subject to separate terms and conditions.

Refund Policy

Due to the nature of wellness and aesthetic services, completed services are generally non-refundable.

Refunds, if applicable, will be evaluated on a case-by-case basis at the sole discretion of SL Health & Wellness.

Accessibility and Non-Discrimination

SL Health & Wellness is committed to creating an inclusive and welcoming environment for all individuals.

We do not discriminate on the basis of:

• Race
• Color
• National origin
• Religion
• Sex
• Gender identity
• Sexual orientation
• Age
• Disability
• Marital status
• Any other protected characteristic under applicable law

Website and Online Communications

Information provided on our website, social media channels, emails, newsletters, and other digital communications is for informational and educational purposes only.

Content published by SL Health & Wellness should not be considered medical advice and should not replace consultation with a qualified healthcare professional.

Right to Modify Services and Policies

SL Health & Wellness reserves the right to modify services, pricing, treatment offerings, appointment procedures, and clinic policies at any time.

Changes become effective upon posting to our website or making them available within our clinic.

Contact Information

SL Health & Wellness
West Covina, California

Email: [email protected]

If you have any questions regarding this Public Policy, our services, or your experience with SL Health & Wellness, please contact us using the email address above.

SL Health & Wellness is dedicated to helping clients look, feel, and live their best through safe, professional, non-invasive body contouring, skin rejuvenation, and holistic wellness treatments delivered with integrity, compassion, and care.